Our Values are at the heart of how we work and were developed by OurTeam.

By joining us you will be part of a team who are committed to providing the best service for our residents and the thousands of people visiting Chelmsford each year


We take responsibility and ownership for our own actions, behaviours and performance. We:

  • take responsibility to follow things through to completion
  • actively recognise what is working and what is not and are open about mistakes
  • positively contribute to the team and organisation and seek solutions to problems
  • recognise and positively challenge inappropriate behaviour


We are flexible in our approach and we focus on solutions. We:

  • adapt our approach keeping the best outcome for all in mind
  • encourage people to try out new approaches and ideas
  • learn from others to find solutions and to improve performance
  • encourage and support people to take measured risks

Learning and encouraging

We recognise our success and we provide support to further our skills and experience. We:

  • support and encourage each other to be our best
  • recognise and appreciate the contribution that everyone makes
  • take responsibility for finding opportunities to learn for ourselves and develop
  • support others to develop and learn


We build relationships and we achieve more together. We:

  • talk with others to understand their perspective
  • find opportunities to get involved
  • involve other people early in our thinking to keep them informed
  • ask other people to get involved in what we’re doing to build strong working relationships
  • seek ideas from inside and outside of our team to achieve more impact


We trust in each other. We:

  • are open and honest
  • do the right thing and face up to difficult situations in a sensitive way
  • do what we say we will
  • demonstrate integrity by being fair and balanced in our approach
  • commit to the team agenda rather than personal priorities
  • treat each other as we would expect to be treated

Our values, Accountability, Creativity, Learning and encouraging, Collaborative, Trust

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