Vexatious and persistent complainants

We are committed to dealing with complaints fairly to help improve our services. However, we occasionally receive a small number of unreasonably persistent or vexatious complaints.

Vexatious and persistent complainants can:

• take up a disproportionate amount of officer time
• impact upon delivering services
• cause unnecessary costs for Council Tax payers

Our vexatious and persistent complainants policy explains:

• situations we might consider to be vexatious or persistent
• actions we might take to stop or limit this behaviour
• considerations we make before taking action
• who decides to take action and how
• what a complainant can do to challenge our decision